Contact/policies

Policies and FAQs

We only exchange items if they're damaged. All sales are final. READ item description before purchasing!In a situation where an insufficient address was given during the shipping process, if returned, there will be an $16 shipping fee for domestic & $60 for international to send back to buyer with a sufficient address. REMINDER: Please make sure a correct address is inputted in shipping information & please include Unit/Apartment/PO #WHAT SHIPPING METHOD DO YOU USE?USPS/UPS GROUNDDO YOU SHIP WORLDWIDE?Yes we do!DO YOU EXCHANGE/RETURN ITEMS?We only exchange items if they're damaged. All sales are final. READ item description before purchasing!WHEN WILL I RECEIVE MY ORDER?Within 2-3 business days "In stock items" 2-4 weeks "PRE-ORDER" for worldwide orders please allow 1-2 weeks depending on location. WHEN IS AN ITEM RESTOCKING?Usually we don't restock on items. but if you're in need of it send us an email!I PUT WRONG ADDRESS // FORGOT APT/UNIT # ; MY ORDER ALREADY SHIPPED WHAT DO I DO?!You'll have to wait until item is shipped back to us and a $16 reshipping fee will need to be paid with a valid address.WHY DOES MY ORDER KEEP GETTING REFUNDED?Orders get refunded due to high risk fraud, billing and shipping is mismatched, using another persons identity. Refunds aren't instant and take up to 3-5 business days or more depending on your bank.WHERE'S MY TRACKING NUMBER?Tracking numbers are sent via text message or email whichever option you chose when placing your order. If you selected the email option and your tracking isn't showing please check your spam folder.